发表于 2014-9-22 10:49:42
本帖最后由 金唐莉 于 2014-9-22 11:13 编辑 |
We have some absolutely useless crew, SORRY but its true, who should not be working in any customer service business, Emirates can not fire them and they honestly get away with murder. I know a some (2) people who have been fired by Emirates and it was all for legitimate reasons. We have crew who are constantly absent or calling in sick, getting really bad feedback from crew and passengers and they are still flying, so please don't believe rumors that say EK fire you for any reason, there is always a reason and honestly its usually something serious.
Actually thinking about it, its not just the new crew at fault, it can be senior crew too. With regards to new crew though, they seriously are getting younger, when I joined we had ONE 21 year old in our batch, most were between 23-28. 21 is way too young to move to a totally foreign country, especially if you have never lived overseas before. Some crew join and are instantly homesick, they have never left living with there family, I honestly think the airline should stop recruiting crew who have little or no life experience. Its draining and not fair on the rest of the crew and even themselves! Some people seriously come here and they think its going to be like vegas, pool party, clubbing, travelling the world bla bla bla. I go on a flight and its really bad to see what the crew are like SOMETIMES, fighting with the senior crew, questioning decisions they make, honestly the most annoying thing is they want to sit down and have a chat the whole flight. Its really difficult to work in a condition like that when people are not demotivated they just don't give a sh*t about what they are doing and these are crew who are fresh on the line. Senior crew can be a headacke too because some just don't care and really let the whole service slip and it really shows, they often do not follow service standards which results in crew constantly flying under different service styles and saying 'oh this SFS (in charge of cabin econamy or business class) did this different to you so you are wrong etc' and it really causes a headacke!.
Life in Dubai is not comparable to anywhere else or any other city. I sometimes love Dubai, sometimes hate it, its HOT and I mean HOT as hell, like you have opened an oven and the heat has hit your face, for around 4 months of the year (may-September) and the rest of the year is nice like 25-35 degrees centigrade, but some people get totally fed up with seeing constant sunshine everyday when they are in Dubai, weird but true. I do enjoy my life here though.
To all the new crew joining soon, some tips. Life is what you make it and life is short so enjoy everyday, you can do anything you want to do. If you hate Dubai and the job just go home, but make an effort to adjust and try and enjoy the job, its hard work but wow its so rewarding at the end of the day, you get a whole wealth of experience which is valuable to you for the rest of your life! Dubai is what YOU make it. Socialize and make friends. Everyone is in the same boat, so make friends, stay positive and be happy, if you have great friends, it doesn't matter where you are you will have a fabulous time. Don't take the job too seriously, its just a job, go to work smile try and enjoy your flight and come home and forget all about it, every flight is different. If you are from the UK or Europe and really home sick, remember you can easily go home on even four days off in a row, try and grow with this experience cos you cant live at home with mum and dad forever! Easy to get UK layovers!
DONT CALL IN SICK UNLESS YOU ARE SICK. Some people call in sick for the same flights all the time. Your manager is not an idiot, they will know if you constantly call in for the same flight that you are in 'I don't care mode'. People call in sick way too often and I am sure majority are not relate to any actual sickness!
Honestly sometimes I understand why Management treats everyone like kids, its because some crew are just crazy with regards to some things.
Some of the problems EK crew complain about the most is:
1 Not enough rest onboard For example: 7 hour Heathrow flight, two services, you can honestly be working the whole damn flight. Especially if you have a dysfunctional SFS (in charge of the cabin) and lazy crew. Crew then complain 'oh but I need a break now its legally required'. Ok yeah this is a hell flight and everything is going wrong but unfortinalty we can not just stop doing our job because we are meant to have a break. If a doctor is in an ER and has non stop patients to treat, he wont just say 'break time' when people are dying. Ok obviously people wont die if they don't get a drink or meals served to them etc but you should take responsibility and give and take, SOMETIMES situations occur when you have to work extra hard and its called give and take. All jobs are like that.
2 Never get the flights they want: The flights the majority of crew want are, LA, Seattle, Nice, Barcelona, Geneva, Stockholm, Luanda. They compromise 6/7 flights a day out of 200 on average. I am sure these are the flights that are most sought after. Realistically you wont get these flights unless you are in a top bid group. We have seven rotational bid groups for our crew btw, so bottom bid group ie 1-4 bid smart and you can get nice flights but be realistic and don't be over confident, top two if you know how to bid and are smart, you can get what you want. Obviously this is just an example but hope it explains it. Also people ALWAYS complain about turnarounds, ok they are about 35% of all our flights. Honestly they are not bad at all, and trust me Give me an Amman turnaround or Mumbai any day over most layover because at least I get to come back to my bed and have no jetlag. I find turnarounds as long as they are not too long (Chennai, Beirut, Istanbul etc are the long ones) can help balance you out. Some crew swap them all for layover and end up with way way way too many hours and then are absolutely dead and say the company makes them fly too much...
3 Layovers too short: You can judge this, as a rule they are all 24 hours. Some are more like 30 hours or 36 depending on the flight schedule. Long flights (LAX, SFO, SEA, DFW, IAH) are 48 hours. Luanda is 48/72 hour layover. Some are shorter than 24 hours like Seychelles, its 15 hours or 18 hours and twice a week we have 24 hour layover some people hate it as its too short, but its a 4 hour flight there and back so its easy for me. One of our Manila flights is 18 hour layover. Its a 8 hour flight, layover and then 9 hour flight back. I have not operated this flight but honestly its a good flight BECAUSE 18 hours is enough to REST, infact its perfect, gives you time for Dinner relax, sleep, wake up , breakfast and then you can fly back to Dubai. Also its good hours for a two day trip. These are the only short layovers under 24 hours that I can think of...
Anyway guys, enough from me. If anyone has any questions please fire back. To new crew, research Dubai before you come. Its not strict like they make out in the media, you can wear the same clothes you do in UK for example, just try and remember this is a Muslim country so try dress respectable, but once you get here you will see that doesn't really wash with many people haha. Its hot, it is a lot of fun with the right people. If you like to party this is a nice place for you. If you are only into arts and culture , you will hate it. I like cultural stuff but its not my only preoccupation so maybe that's how I survived. Be prepared to work in a huge multicultural company with people from all over the world, you have to adjust to work in that kind of environment and learn cultural differences!