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发表于 2008-10-21 19:59:23
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您好!阿联酋迪拜国际机场地勤的招聘简历审核尚未结束,初步筛选和面试时间略有调整,现通知如下:
初审结束:11月20日
面试时间:11月末
面试地点:北京
我们确实了准确的面试时间后,会立即通知大家,敬请关注。
另外,此次招聘主要涉及一下两个职位:
Marhaba Services Agent, Dnata, Dubai based. -----------此职位只招收女士。
Passenger Services Agent, Dnata, Dubai based.----------此职位性别不限。
具体工作内容简介如下
Marhaba Services Agent, Dnata, Dubai based.
1. JOB PURPOSE
To provide a comprehensive escort service to all VIP, CIP, Marhaba & Special Handling(UMs, handicapped/ deaf/ dumb, blind etc) passengers that includes check-in, immigration, Mishandled Baggage, onward connections, reservations, and assistance with resolving issues such as mis-connections, cancelled bookings, improper documentation (visas) etc. in order to increase the volume of the business through the provision of a quality product and hence project DNATA’s image as service provider and Dubai’s image as quality destination.
2. JOB ACCOUNTABILITIES
2.1. To meet, greet and escort passengers as per the laid down service standards (smile, address by name, cheerful outlook, briefing, grooming standards etc) in order to provide a quality service that projects DNATA’s image as a service provider.
2.2. To meet (capture/ screen) the designated passengers by monitoring flight arrivals / departures and aircraft parking bays in order to ensure that passengers are promptly received and escorted.
2.3. Issue revenue documents/ service vouchers and update the system as per booking requests and service provided in order to ensure the collection of revenue from airlines and corporate clients.
2.4. Assist the Sr Marhaba Service Agent in updating the database (AGSS/ TSS) with information of the service provided and outstanding requests (delayed flights etc.) from the current shift in order to provide customers feedback on the service provided and coverage by the next shift for delayed passengers and no shows.
2.5. Resolve customer issues pertaining to reservations, onward connections, visa formalities etc. in order to ensure minimum inconvenience to passengers and safeguarding the image of DNATA, the airlines (incl Emirates) and Dubai.
2.6. Provide information and guidance to customers of flight schedules, airline formalities, visa requirements, hotel information, currency exchanges, transport arrangements etc in order to reflect an image of a ‘knowledgeable’ quality service enhancing DNATA’s image as a service provider.
2.7. Monitor usage and condition of all items at the lounge and inform the supervisor of any requirements, maintenance and changes in order to ensure that the lounge facility is up to the standard projected to the customers.
2.8. Attend and brief all customers using the lounge facilities available, procedures for boarding and facilities available in the concourse in order to ensure a convenient and a pleasant stay at the lounge followed by an on time completion of boarding formalities.
Passenger Services Agent, Dnata, Dubai based.
JOB PURPOSE
· To provide consistent quality service to the customers at any designated area (Check-in, Gates Transfer Desk) in line with agreed Service Standards and Standard Operating Procedures. Ensure Safety policy and security standards are applied to work area set by the Company and Local Authorities.
JOB ACCOUNTABILITIES LINKED TO OBJECTIVE AREAS
· Report for duty at the allocated area on-time, maintaining the Company uniform & grooming standards.
· Establish quality atmosphere at work place by delivering consistent quality service, which complies with agreed Service Standard, and Standard Operating Procedures (SOP) in-order to achieve customer satisfaction and reduce complaints related to service failure or attitude.
· To plan and act according to the briefing received from the Supervisor or Airline on various functions to be performed as per the required procedures for handling specific flights.
· Ensure that the equipment at the designated work area (check-in / boarding gates / transfer desks) are functional before starting the flights and any faults are reported promptly.
· Maintain safety and security by consistently applying the Company’s Safety Policy and security standard while executing their duties.
· Be proactive in assisting co-workers and seniors in specific passenger service activities pertaining to (but not limited to) functions performed at check-in, Gates, and Transfer Desk.
· Prepare for the Performance Matters (PM) reviews by compiling evidence for accomplished objectives and proof of any achievements.
· Effectively implement contingency procedures in the event of System outage.
Xie Rongqin
Dept.of Overseas Employment
Suit B-1202,Meihui Mansion,58
Dong Zhong Street Dong Cheng District
Beijing, P.R.China 100027
Tel86-10)65546537-205
Fax86-10)65546539
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